Verify yourself as genuine.
Your card is not being charged. This is to verify you’re an adult and booking a genuine appointment. You'll only be charged the cost of your appointment, if you fail to turn up to your appointment without 24 hours cancellation notice - you can cancel via responding to the reminder text we send you 24 hours before, the big green cancel button on your original email confirmation or phone (01702 470535).
There is no getting around this, even if you call, you will be asked to do the same thing, for the same reason.
As you can imagine, we get a lot of no-shows otherwise and people abusing the online system.
You can access the appointment book directly - you only need to verify with us once. If you're not verified, your appointment will not be confirmed until you do and will be automatically deleted within 1 hour; allowing someone else to book your slot.